Privacy Policy
📜 Privacy Policy
Effective Date: 1 August 2025
At LumeOasis, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit or shop with us. By using our website, you agree to the practices outlined below.
Information We Collect
When you place an order, we collect personal information such as your name, email address, billing and shipping details, and payment information. We also collect non-identifiable technical data, including IP address, browser type, and browsing activity, through cookies and similar technologies. These details help us provide you with a seamless and secure shopping experience.
How We Use Your Information
We use your information to process orders, provide customer support, and send important communications such as order confirmations and shipping updates. Data is also used to improve our website, analyze customer behavior, and detect fraudulent activity. With your consent, we may send promotional offers or newsletters tailored to your interests.
Sharing Your Information
Your information may be shared with trusted partners such as Shopify (our platform provider), payment processors, logistics carriers, and analytics services. These third parties only receive the data necessary to perform their specific functions and are not permitted to use it for any other purpose. We never sell, rent, or trade your personal information.
Cookies
Cookies are small files placed on your device to help us improve your browsing experience. They allow us to remember your preferences, keep items in your shopping cart, and personalize product recommendations. Cookies also help us analyze traffic patterns and measure marketing performance. You may disable them in your browser settings, but doing so could limit some website functionality.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. For example, we may keep order records for accounting, tax, or legal compliance purposes. Once your data is no longer needed, it will be securely deleted or anonymized. We periodically review our retention practices to ensure your information is not stored longer than required.
Your Rights
Depending on your location, you may have rights to access, update, or delete your personal information. You may also request restrictions on how your data is processed or opt out of marketing communications. To exercise these rights, please contact us at info.lumeoasis@gmail.com and we will respond in accordance with applicable laws.
Security
We implement industry-standard security measures such as SSL encryption and secure payment gateways to protect your information. Our team regularly reviews and updates security practices to reduce the risk of unauthorized access. While no method of online transmission can be guaranteed as 100% secure, we work hard to keep your data safe.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we learn that a child has submitted data without parental consent, we will promptly delete it. Parents or guardians may contact us if they believe a child’s information has been provided to us.
Changes
We may revise this Privacy Policy to reflect updates in technology, regulations, or our business practices. Any changes will be posted here with an updated “Effective Date.” We encourage you to check this page periodically to stay informed.
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